Content Moderation Policy

This policy describes what content is prohibited on VellaChat, how we enforce AI safety guardrails, and how users can report violations.

The following are strictly prohibited in prompts, uploads, and AI outputs:

• Any depiction, description, or simulation involving minors or persons under 18
• Non-consensual sexual scenarios, coercion, or exploitation
• Content promoting illegal activity, violence, or real-world harm
• Harassment, hate speech, or targeted abuse of real individuals
• Attempts to generate deepfakes of real people without consent

VellaChat uses layered safety controls including model-level filters, prompt screening, output moderation, and age verification at entry. Systems are designed to refuse, redirect, or terminate sessions that violate this policy.

Report concerns via our Complaints & Content Removal Policy or email support@vellachat.com with: your account email, date/time, persona or chat involved, and a description of the issue. Screenshots help but are not required.

Reports are reviewed by Dream Türkiye staff within 24–48 hours. We may warn, restrict, suspend, or permanently terminate accounts. Severe violations may be referred to law enforcement. We may remove or block content without prior notice where required for safety or law.

If you believe action was taken in error, reply to our moderation email or contact support@vellachat.com with "Appeal" in the subject line.